Property survey on your home

This is an opportunity for us to get some feedback from you about what is important to you in your home. Your opinions will help us gain better insight into what residents would like to see us invest in when maintaining your homes. The collated information will be used to help shape future services.

Asset management strategy Survey

Tenant Engagement

At Christian Action, we have many opportunities for tenants to get involved in shaping and improving our services. 

Our aim is to ensure that, as a tenant, your voice is heard and considered in improvements we make to our services and policies.

Your opinions and views are valuable to us, therefore we have various opportunities for you to get involved in. Please see below for more information. 

Community Engagement and Resident Involvement Strategy - April 2024/27


Whilst resident engagement and involvement has always been an important strand of service delivery for social housing providers, this is now, more relevant given the statutory requirement to deliver against new regulatory standards, as set out in the Consumer Standards 2024.

CAHA have always provided engagement and involvement opportunities in past years delivering a significant number activities across our services. This demonstrates a positive commitment to listening to tenants’ views and using this to inform services, providing employment, education and training opportunities and activities to reduce social isolation. Through the year 2022/23, we delivered over 70 different engagement and involvement activities.

Whilst we have delivered such activities, we had already identified the need to have a more formal framework for delivering this vital area of work. This is a view which has since been reinforced with the new Transparency, Influence and Accountability Standard. This standard sets expectations for social housing landlords to provide choice, information and communication that is appropriate to the diverse needs of their tenants. It requires a clear approach to complaints and a wide range of opportunities for them to have influence and be involved.

In response to this, CAHA have developed a new Community Engagement and Resident Involvement Strategy, which is aligned to the key purpose set out in our Strategic Plan and our corporate 4C’s values to Connect, Care, Commit and Champion.

To find out what resident engagement and involvement means to our residents, we have co-created the strategy with our residents through a consultation exercise and thank you to all the residents who participated.

 If you would like to have a read of our new Community Engagement and Resident Involvement Strategy, the link is below.

CommunityEngagement&ResidentInvolvementStrategy2024_WEB.pdf [pdf] 3MB

Going Forward

We are now developing our action plan based on the feedback received and any further tenant participation will be welcomed.

Please email Sean for ways to get involved.

Ways to Get Involved:

Join the Tenants' Voice
The group meets every three months to discuss company updates, policies, local offers and how our services can be improved. The meetings take place during the day or early evening and can be face to face or virtual. To fin dout more about the Tenants' Voice, click here.

Complete Surveys and Questionnaires
By giving us your opinion we can shape and improve services that directly affect you. 

Estate Champion
This involves a monthly estate inspection with a simple form to complete and send back to us. You will be looking at the quality of the cleaning and gardening and reporting any communal repairs. We gift estate champions a £10 voucher for ever 2 inspections they complete.

Community Days
Come along to our community days or nominate the estate where you live for one. Our next community day will be in early summer 2022.

Selection and Interview Panels
Tenants can be involved in interview process for the selection and appointing of new contractors, security and concierge and members of Christian Action staff. 

Interested in participating in any of the above?

Contact us here

Meet Sean your new Resident Involvement Manager

Hi residents, let me introduce myself. I am Sean Andrews, your new Resident Involvement Manager. Let me tell you why I am here and what I pledge to do for you.

In my strategic role, I will be working closely with the senior management team here at CAHA and will play a pivotal role in enhancing the organisation's relationship with you, our residents.

With a focus on resident engagement, I will endeavour to ensure that your voices, needs, and aspirations are not only heard but also met. By fostering open communication channels and meaningful interactions. I intend to facilitate initiatives that strengthen the bond between your communities and Christian Action Housing.

I will do this by encouraging you, our residents, to take part in some important and strategic work behind the scenes like taking part in interview process, support in policy writing, along with some fun activities like fun days, trips along with becoming estate champions, just to name a few ways I am looking for your support.

You can contact me directly via email, or 020 8443 6509.

I look forward to hearing from you and seeing you.

Sean Andrews (he/him)

Resident Involvement Manager