Repairs in your home

If there is something in your home that needs repairing, there are a number of things that you should do:

  • Firstly check whether you are responsible for the repair. To see "repairs you are responsible for” please click the following link Your repair responsibilities [pdf] 290KB
  • If it is a repair that is Christian Action’s responsibility, first think about the information that you will need to give us, e.g. where in your home is the item that needs repairing, what exactly is the repair that needs doing, when will you be able to let our contractors in to carry out the repair?

Ways to report a repair

There are a number of ways you can report your repair:

From the tenant portal - my tenant portal log-in

By telephone on 01992 765 900 - press 1 for all repairs
Listen to the options:
Press 1 for Gas Heating and/or Hot Water problems (Oakray)
Press 2 for All Other Repairs

By email on

In writing to:
Christian Action Housing Association
Benedict House
61 Island Centre Way
Enfield EN3 6GS