• Head shot of the new Chair Marie

    Welcome to Marie our new Chair of the Board

    Read more here

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    Serving North London for over 50 years

    Christian Action has grown into a social landlord that provides mainly rented accommodation in four North London boroughs.

    Find out more

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    Annual report to tenants 2022

    Be the first to read our Annual Report to tenants, which provides details of the Association's performance.

    Click here to read

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    Supporting you

    We are here for you

    Click here to read more

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    Help us improve our cleaning and ground maintenance

    Let us know how you feel

    Find out more 

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    Make a payment

    External link to pay your rent online via Allpay
  2. image-Icon.png
    Report a repair

    There are a number of ways you can report your repair
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    My tenancy

    The portal provides you with instant online access to information about your tenancy easily and conveniently, putting you in control 24/7. It is easy to navigate, from any device.
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    Tenant Engagement

    Building relationships between tenants and landlords! Click here to find out ways you can get involved in improving our services.

Ways to report a repair

There are a number of ways you can report your repair:

From the tenant portal - my tenant portal log-in

By telephone on 01992 765 900 - press 1 for all repairs
Listen to the options:
Press 1 for Gas Heating and/or Hot Water problems (Oakray)
Press 2 for All Other Repairs

By email on assetadmin@christianaction.org.uk

In writing to:
Christian Action Housing Association
Benedict House
61 Island Centre Way
Enfield EN3 6GS

Home Contents Insurance

Are you covered?

living room with flood showing sofa floating Christian Action Housing insures the structure of your home but does not cover your personal possessions.We strongly recommend that you insure your belongings against theft, fire and water damage. You should also insure against accidental damage that you may unintentionally cause, for example, as a result of a washing machine flooding. 

Why do I need it?

As noted above, Christian Action Housing does not cover your contents as part of the tenancy agreement. It’s a good idea to consider what a home contents insurance policy would cover you for in order to help you make an informed decision on whether you need one.

Contents insurance is designed to help protect your possessions. No matter how careful you are, there’s always a risk that your belongings could be broken, damaged or stolen so home contents insurance can help provide peace of mind.

Click here for further information

 

 

Understanding our complaints process

clipboard saying complaint

We are keen to ensure that we provide the best possible service to our customers. If there are occasions when our customers are not satisfied with the service they receive and want to complain to us, it is important that customers know that they can raise a complaint and the matter to be resolved as quickly as possible. We aim to continuously learn and improve from our complaints and see complaints as an opportunity to make amends and improve relationship with our customers.

There are many ways you may report a complaint, on our website we have a form you may complete - link here.

For more information please review our complaints policy, available on the following PDF file link -   Complaint Policy October 2022 [pdf] 183KB

We are a registered member of the Housing Ombudsman Service. Our aim is to comply with the Housing Ombdsman complaint handling code. Completing the self-asssessment helps us to achieve this. Please find a link here to our last self-assessment -   Ombudsman Code Self-Assessment - August 2023 [pdf] 387KB . More details of the complaints process for residents may be found on the following external link to the Housing Ombudsman Service website, or the following link may provide you further information.

https://www.housing-ombudsman.org.uk/wp-content/uploads/2020/11/Housing-Ombudsman-contact-poster.pdf

As a resident you may escalate your complaint to the ombusdman once you have exhausted our complaints procedure.

 

You said. We did

Communication with tenants regarding repairs has broken down with external contractor taking direct calls.

Communication with tenants regarding repairs has broken down with external contractor taking direct calls.

Our internal admin team now take repair calls

The majority of complaints we receive relate to repairs

The majority of complaints we receive relate to repairs

From the 1st April 2022 we appointed a new repairs contractor (KBH), which included tenants in the selection panel.

Tenants have expressed dissatisfaction with communication and engagement

Tenants have expressed dissatisfaction with communication and engagement

Increased focus on engagement with tenants and appointed a new Engagement Officer.

Difficult getting through to reception and options not clear.

Difficult getting through to reception and options not clear.

Revised our telephone message; 'Report a Repair' first option, 'Housing team' rather than 'pay your rent'.

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Universal Credit weekly £20 uplift coming to an end - are you ready?

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If you want to affect real change and help build something truly special, then Christian Action Housing Association is the place to be. We are an organisation that values people who are adaptable, innovative and seek to make a positive change. 

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