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    Review our new Resident Engagement Strategy Link here 

    To learn more on Tenant Engagement Click here

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    Guidance to help you with condensation, damp & mould

    Read more here

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    Serving North London for over 50 years

    Christian Action has grown into a social landlord that provides mainly rented accommodation in four North London boroughs.

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    Annual report to tenants 2023

    Be the first to read our Annual Report to tenants, which provides details of the Association's performance.

    Click here to read

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    Supporting you

    We are here for you

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    Help us improve our cleaning and ground maintenance

    Let us know how you feel

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Trust news

Latest news

resident Involvement Champions
Resident Involvement Kick Off Meeting

We are very happy to announce that today we had our first Resident Involvement Group (RIG) Meeting. The initial idea was to get feedback, develop, agree and set the priorities our residents want ...

TSM report front page cover
Our Tenant Satisfaction Measures (TSMs) Performance

The TSMs are a core set of performance measures, which all providers must publish their performance against. You may learn more on the requirements and see our results in our report for 2023-24, link...

AJ.jpg
Meet our new Interim Chair of the Board

We are delighted to announce the appointment of Aaron John as the new Interim Chair of the Board at Christian Action Housing Association from 1st June 2024. Aaron is an experienced housing professiona...

Andrew Taylor, Chair HCHA
Our deepest sympathies

We are deeply saddened to announce the passing of the Hendon Christian Housing Associaiton (HCHA) Chair, Andrew Taylor, who bravely fought a battle with cancer. Andrew was a dedicated leader, who...

village heating company logo
Welcome to our New Heating Contractors Village Heating LTD Facilities

We are pleased to inform you that we now have a new plumbing and heating contractor - Village Heating Ltd with our very own repair number ...

headshot me.jpg
Meet Sean your new Resident Involvement Manager

Hi residents, let me introduce myself. I am Sean Andrews, your new Resident Involvement Manager. Let me tell you why I am here and what I pledge to do for you. In my strategic role, I will be working...

Head shot of the new Chair Marie
Welcome to our New Chair of the Board

We are delighted to announce the appointment of Marie Li Mow Ching as the new Chair of the Board at Christian Action Housing Association. With a background in Non-Executive Director roles in the ...

St John's Community Day

On Saturday 7th October we held our community day to celebrate the opening of the St John and St James development as well as the refurbishment of the Church.  It was a beautiful day filled wi...

paper figures in cicrcle with ladies hands around them
Enfield Council Community Hub opening times are changing from 17 July

...

talking points cover 0523.png
Tenant Newsletter Spring 2023

Our latest newsletter "Talking Points", is now available on-line. The newsletter gives details of the latest news, events and information from the Association, plus other news, informatio...

You said. We did

Communication with tenants regarding repairs has broken down with external contractor taking direct calls.

Our internal admin team now take repair calls

The majority of complaints we receive relate to repairs

From the 1st April 2022 we appointed a new repairs contractor (KBH), which included tenants in the selection panel.

Tenants have expressed dissatisfaction with communication and engagement

Increased focus on engagement with tenants by appointing a new Engagement Manager and creating a new Resident Engagement Strategy following consultation with our residents.

Difficult getting through to reception and options not clear.

Revised our telephone message; 'Report a Repair' first option, 'Housing team' rather than 'pay your rent'.

Ways to report a repair

There are a number of ways you can report your repair:

From the tenant portal - my tenant portal log-in

By telephone on 01992 765 900 - press 1 for all repairs
Listen to the options:
Press 1 for Gas Heating and/or Hot Water problems (Village Heating Ltd)
Press 2 for All Other Repairs

By email on  assetadmin@christianaction.org.uk

In writing to:
Christian Action Housing Association
Benedict House
61 Island Centre Way
Enfield EN3 6GS

Understanding our complaints process

We are keen to ensure that we provide the best possible service to our customers. If there are occasions when our customers are not satisfied with the service they receive and want to complain to us, it is important that customers know that they can raise a complaint and the matter to be resolved as quickly as possible. We aim to continuously learn and improve from our complaints and see complaints as an opportunity to make amends and improve relationship with our customers.

There are many ways you may report a complaint, on our website we have a form you may complete - link here.

For more information please review our complaints policy, available on the following PDF file link -    Complaint Policy March 2024.pdf [pdf] 184KB

We are a registered member of the Housing Ombudsman Service. Our aim is to comply with the Housing Ombdsman complaint handling code. Completing the self-asssessment helps us to achieve this. Please find a link here to our last self-assessment - Complaint Handling Code Self-Assessment - March 2024 [pdf] 659KB. More details of the complaints process for residents may be found on the following external link to the Housing Ombudsman Service website, or the following link may provide you further information.

https://www.housing-ombudsman.org.uk/wp-content/uploads/2020/11/Housing-Ombudsman-contact-poster.pdf

As a resident you have the right to access the Ombudsman service and as an individual you can engage with the Ombudsman about your complaint.

 

Home Contents Insurance

Are you covered?

living room with flood showing sofa floating Christian Action Housing insures the structure of your home but does not cover your personal possessions.We strongly recommend that you insure your belongings against theft, fire and water damage. You should also insure against accidental damage that you may unintentionally cause, for example, as a result of a washing machine flooding. 

Why do I need it?

As noted above, Christian Action Housing does not cover your contents as part of the tenancy agreement. It’s a good idea to consider what a home contents insurance policy would cover you for in order to help you make an informed decision on whether you need one.

Contents insurance is designed to help protect your possessions. No matter how careful you are, there’s always a risk that your belongings could be broken, damaged or stolen so home contents insurance can help provide peace of mind.

Click here for further information

 

 

Community Engagement and Resident Involvement Strategy - April 2024/27

Background 

Whilst resident engagement and involvement has always been an important strand of service delivery for social housing providers, this is now, more relevant given the statutory requirement to deliver against new regulatory standards, as set out in the Consumer Standards 2024.

CAHA have always provided engagement and involvement opportunities in past years delivering a significant number activities across our services. This demonstrates a positive commitment to listening to tenants’ views and using this to inform services, providing employment, education and training opportunities and activities to reduce social isolation. Through the year 2022/23, we delivered over 70 different engagement and involvement activities.

Whilst we have delivered such activities, we had already identified the need to have a more formal framework for delivering this vital area of work. This is a view which has since been reinforced with the new Transparency, Influence and Accountability Standard. This standard sets expectations for social housing landlords to provide choice, information and communication that is appropriate to the diverse needs of their tenants. It requires a clear approach to complaints and a wide range of opportunities for them to have influence and be involved.

In response to this, CAHA have developed a new Community Engagement and Resident Involvement Strategy, which is aligned to the key purpose set out in our Strategic Plan and our corporate 4C’s values to Connect, Care, Commit and Champion.

To find out what resident engagement and involvement means to our residents, we have co-created the strategy with our residents through a consultation exercise and thank you to all the residents who participated.

 If you would like to have a read of our new Community Engagement and Resident Involvement Strategy, the link is below.

CommunityEngagement&ResidentInvolvementStrategy2024_WEB.pdf [pdf] 3MB

Going Forward

We are now developing our action plan based on the feedback received and any further tenant participation will be welcomed.

Please email Sean for ways to get involved.

Join our team

Careers at Christian Action Housing

If you want to affect real change and help build something truly special, then Christian Action Housing Association is the place to be. We are an organisation that values people who are adaptable, innovative and seek to make a positive change. 

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