• young couple doing piggy bank and moving in boxes behind them

    Serving North London for over 50 years

    Christian Action has grown into a social landlord that provides mainly rented accommodation in four North London boroughs.

    Find out more

  • book open on grass

    Spring is in the air

    Find out the latest news and what you need to know. Read our latest tenant newsletter

    Click here to read

  • council tax for the year

    Discretionary £150 Council Tax energy rebate

    Find out more 

COVID-19 Alert

Covid-19 Update

Our resident’s safety is our number one priority. All our services are now generally working in 'normal' ways, however, face-to-face meetings may be done via the phone or virtually. Please be assured that staff are contactable via phone on: 01992 765 900 or email us here. For further details, please click this link.

Ways to report a repair

There are a number of ways you can report your repair:

From the tenant portal - my tenant portal log-in

By telephone on 01992 765 900 - press 1 for all repairs
Listen to the options:
Press 1 for Gas Heating and/or Hot Water problems (Oakray)
Press 2 for All Other Repairs

By email on  assetadmin@christianaction.org.uk

In writing to:
Christian Action Housing Association
Benedict House
61 Island Centre Way
Enfield EN3 6GS

Home Contents Insurance

Are you covered?

living room with flood showing sofa floating Christian Action Housing insures the structure of your home but does not cover your personal possessions.We strongly recommend that you insure your belongings against theft, fire and water damage. You should also insure against accidental damage that you may unintentionally cause, for example, as a result of a washing machine flooding. 

Why do I need it?

As noted above, Christian Action Housing does not cover your contents as part of the tenancy agreement. It’s a good idea to consider what a home contents insurance policy would cover you for in order to help you make an informed decision on whether you need one.

Contents insurance is designed to help protect your possessions. No matter how careful you are, there’s always a risk that your belongings could be broken, damaged or stolen so home contents insurance can help provide peace of mind.

Click here for further information

 

 

Understanding our complaints process

clipboard saying complaint

We are keen to ensure that we provide the best possible service to our customers. If there are occasions when our customers are not satisfied with the service they receive and want to complain to us, it is important that customers know that they can raise a complaint and the matter to be resolved as quickly as possible. We aim to continuously learn and improve from our complaints and see complaints as an opportunity to make amends and improve relationship with our customers.

There are many ways you may report a complaint, on our website we have a form you may complete - link here.

For more information please review our complaints policy, available on the following PDF file link -  Complaints Policy [pdf] 196KB

We are a registered member of the Housing Ombudsman Service. Our aim is to comply with the Housing Ombdsman complaint handling code. Completing the self-asssessment helps us to achieve this. Please find a link here to our last self-assessment - Complaint-Handling-Code-self-assessment-form [pdf] 143KB . More details of the complaints process for residents may be found on the following external link to the Housing Ombudsman Service website. As a resident you may escalate your complaint to the ombusdman once you have exhausted our complaints procedure.

 

You said. We did

Communication with tenants regarding repairs has broken down with external contractor taking direct calls.

Communication with tenants regarding repairs has broken down with external contractor taking direct calls.

Our internal admin team now take repair calls

The majority of complaints we receive relate to repairs

The majority of complaints we receive relate to repairs

From the 1st April 2022 we appointed a new repairs contractor (KBH), which included tenants in the selection panel.

Tenants have expressed dissatisfaction with communication and engagement

Tenants have expressed dissatisfaction with communication and engagement

Increased focus on engagement with tenants and appointed a new Engagement Officer.

Difficult getting through to reception and options not clear.

Difficult getting through to reception and options not clear.

Revised our telephone message; 'Report a Repair' first option, 'Housing team' rather than 'pay your rent'.

Trust news

Latest news

talking point cover April 2022
Tenant Newsletter - Spring 2022

Our latest newsletter "Talking Points", is now available on-line. The newsletter gives details of the latest news, events and information from the Association, plus other news, ...

tenant newsletter cover 12 2021
Tenant Newsletter December 2021

Our latest newsletter "Talking Points", is now available on-line. The newsletter gives details of the latest news, events and information from the Association, plus other news, ...

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Universal Credit weekly £20 uplift coming to an end - are you ready?

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Christian Action Housing, a Best Companies winner

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Tenant Newsletter - Summer 2021

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Join our team

Join our team

Careers at Christian Action Housing

If you want to affect real change and help build something truly special, then Christian Action Housing Association is the place to be. We are an organisation that values people who are adaptable, innovative and seek to make a positive change. 

Find out more

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