Our Policies

At Christian Action Housing we have a range of policies and procedures that help us with our service. On this page we have published a selection of our most relevant policies, if you cannot find what you are looking for or, you have any queries please contact us.

Our policies are designed to be inclusive to all our customers regardless of their gender, ethnicity, national origin, sexual orientation, religion or belief, age, culture, disability, background or life experience. To help us to meet our diverse customer needs we carry out a diversity impact assessment on all our policies.

Aids Adaptation Policy [pdf] 109KB

Gas Servicing Policy Procedure [pdf] 610KB

Reactive repairs policy and procedure [pdf] 214KB

Recharge Policy [pdf] 298KB

Allocations Lettings Policy [pdf] 235KB

ASB Policy [pdf] 317KB

ASB Harassment Hate Crime Policy [pdf] 109KB

ASB Noise Nuisance [pdf] 162KB

Complaints Policy [pdf] 171KB

Compensation Policy [pdf] 160KB

Data Protection Policy [pdf] 211KB

Income Collection and Arrears Recovery Policy [pdf] 199KB

Safeguarding Adults at Risk.[pdf] 264KB

Safeguarding Children Policy & Procedure.[pdf] 391KB

 

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