You Said/ We did
Following a service charge consultation, it was identified that some of our tenants had questions around the frequency and standard of the window cleaning services.
We have completed an exercise across all 60 sites to dive deeper into the issues you raised towards the end of last year. We are really pleased that a majority of responses highlighted satisfaction with the current service and you were happy to keep the frequency as it stands.
You also asked us to have the opportunity to feedback on the work of the window cleaners so we could easily identify and improve any issues you have. Therefore, you will be issued with satisfaction surveys at least once a year. If you do have any questions regarding the service, please speak to your Independent Living Officer, Youth Coach or Housing Officer.
We are always really keen to hear your voice and welcome opportunities to improve our services to suit you and the community you live in, please get in touch so we can have a discussion to understand your needs better!