Resident Service Charge Survey
We want to make sure that every part of your service charge provides good value and supports the services that matter most to you. To help us do this, we’re launching our Service Charge Feedback Survey, open from 13–28 November.
A service charge is the cost you pay towards the upkeep of shared areas and communal services – things like cleaning, gardening, lighting, and maintenance on your estate or in your block. This survey is your chance to tell us what’s working well, what could be improved, and how we can make these services better for everyone.
Click below to take part in the survey.
https://forms.office.com/e/aAZPHpprLM
If you require the survey in different format or language Email Info@christianaction.org.uk
If your household does not pay a service charge, you can disregard this survey. Thank you for your time.
FAQ’s
Q: Why are we asking you to complete this survey?
A: We want to understand which services you value most and how we can improve them. Your views will help us decide where to focus your service charge spending.
Q: Is the survey easy to complete?
A: Yes. The survey is short, uses clear language, and you can complete it online, on paper, or with support from staff if you need help.
Q: What is service charge?
A: Service charges are reviewed annually to make sure they reflect the actual cost of providing services, such as cleaning, maintenance contracts, utilities, and grounds upkeep to your estate or blocks. These costs can go up or down depending on contracts, quantity of services, supplier prices, energy rates, or service requirements.
Q: What’s not included in service charge?
A: It does not include costs for repairs or maintenance inside your home, such as fixing taps, upkeep of your home or cyclical decorations. It also doesn’t cover personal or individual services that only benefit one household.
Q: Will all the changes I suggest happen?
A: Not always. Some services are required by law, so we can’t remove them. But we want to hear your ideas about where improvements can be made. Our goal is to make sure every service meets the needs of residents as effectively as possible and provides good value for money.
Q: Will my service charge increase or decrease?
A: It depends on the feedback provided by residents, and the actual costs of running your building or estate over the upcoming year. If service requests increase, your service charge may increase.
If costs or services requests decrease, your service charge may decrease. We always aim to keep charges fair and in line with the true cost of services provided.
Q: What will you do with my feedback?
A: We will collect everyone’s responses and share back the results in a “You Said, We Did” update via our website before the new financial year.
Q: Why is my opinion important?
A: Because you experience these services every day. Your feedback helps us focus on what matters most to residents, not just what staff or contractors think.
Q: What if I need the survey in another format?
A: We want the survey to be accessible for all residents. If you need it in another format such as paper, large print, another language or further support to complete the survey please let your Youth Coach, Housing Officer or Scheme Manager know. We’ll make sure you can take part in a way that works best for you.