Listening, learning, improving together
As we look ahead to 2026, listening to residents and acting on what you tell us will remain at the heart of our work. Your feedback helps shape how services are delivered, how decisions are made, and where we focus our time and resources. Over the coming weeks, we will be sharing a number of You said, we did stories that show how residents’ voices have led to real changes and improvements. These updates are part of our ongoing commitment to listen, learn, and keep improving together.
You said, we did #1
Giving residents a stronger voice on service charges
Residents told us they wanted a greater say in how their service charge is spent and what services should be prioritised.
In response, we ran a service charge survey in November to give residents the opportunity to share their views. The survey was available in a number of formats to make it as accessible as possible and asked questions about how the service charge is allocated and which services residents see as most important.
We received 135 responses, around 12 percent of residents surveyed .
What we did
The feedback from the survey is being used to inform decisions about how the service charge is allocated for the new financial year. We will be publishing the full survey results at the end of January, including how resident feedback has influenced changes to the service charge.
This reflects our commitment to listening to residents, involving them in decisions about money that affects their homes, and providing value for money.