Who we are
We are Christian Action (Enfield) Housing Association, a Data Controller & processor whose registered address is Benedict House, 61 Island Centre Way, Enfield EN3 6GS. Tel no: 01992 765900.
This is our main privacy notice; we have separate privacy notices for our young people’s services, employees, and people applying to work for us.
Why do we process personal data?
We collect and use your personal information to provide housing, support and related services, manage our relationship with you, meet our legal and regulatory obligations, protect our staff, customers and properties, and improve the services we provide.
When we collect personal information about you, we will always make sure we:
- process it fairly and transparently and have a valid reason for doing so
- only use your information for the reason it was collected
- only collect the amount of personal information that we need to provide our services
- do our best to make sure your information is accurate and kept up to date
- only keep your personal data for as long as we need it
- keep your information secure and protect it against unauthorised access or accidental loss
What information do we collect about you?
We collect and process a range of information, and this will vary according to the type of service we are providing you with. Most of the information we hold will be collected from you directly, but we may also receive information about you from third parties such as a local authority, GP or health professional, or another community partner.
Information we may collect:
- your name, address, and contact details, including email address and telephone number
- your date of birth and gender
- the names and date of birth of members of your household
- next of kin contact details
- relationship status
- photographic ID
- national insurance number
- income and benefits details
- employment status
- bank details and records of payments that you make to us
- housing history
- details of any disability or health condition that we need to be aware of to provide you with an appropriate service
- communication or accessibility requirements
- records of all our contact with you, and any contact from third parties representing you or about you, this may include call recordings
- images captured by CCTV systems installed at some of our offices, properties and communal areas for the purposes of crime prevention, protecting people and property, investigating incidents and ensuring the safety and security of our customers and staff
Some of the personal information, we collect is sensitive personal information (also known as special category data) which may include:
- Race or ethnic origin
- Religious or philosophical beliefs
- Sexual orientation
- Health information
We process special category personal information where it is necessary to provide appropriate housing or support services, safeguard individuals, meet our legal obligations, and monitor equality, diversity and inclusion. We only process this information where the law allows us to do so, and we apply appropriate safeguards to protect it. We will make sure we have appropriate security and confidentiality measures when processing your sensitive personal information.
Why do we need the information?
There are a number of different reasons why we need to collect and process your information.
Under the UK General Data Protection Regulation (UK GDPR), we rely on several lawful bases for processing personal information depending on why we are using it.
These include:
- Contract – where processing is necessary to provide housing or other services, or to take steps before entering into an agreement.
- Legal obligation – where we are required to process information to comply with the law, for example in relation to health and safety, safeguarding, fraud prevention or financial reporting.
- Legitimate interests – where processing is necessary for our legitimate interests or those of a third party, provided these interests are not overridden by your rights and freedoms.
- Vital interests – where processing is necessary to protect someone from serious harm.
- Consent – where we ask for your permission for specific activities. Where we rely on consent, you can withdraw it at any time.
Much of the information we collect, and process is for our legitimate business interests, which means it is needed for us to deliver our services effectively. This could include things like your housing history; details of your income and any communications needs that you have.
Where we rely on legitimate interests as a reason for processing data, we have considered whether those interests are overridden by your rights and freedoms as individuals and have concluded that they are not.
Who has access to your data?
Usually only Christian Action staff will be able to see and process your personal information. However sometimes we need to share personal information we hold about you with other organisations that we work with or who provide services on our behalf. We also sometimes share information when you ask us to, for instance in support of a transfer to another housing association. When sharing information we will comply with all aspects of data protection law.
We only share your personal information where we have a lawful basis to do so. Depending on the circumstances, this may be because it is necessary to fulfil our contract with you, comply with a legal obligation, protect vital interests, carry out our legitimate interests, or because you have asked us to share it. This may be with:
- The Ministry of Housing, Communities and Local Government for research and statistical purposes (CORE reporting) – see separate information on our website
- Our contractors to carry out repairs, maintenance or improvement works.
- Debt and money management advisors.
- Local authority teams such as social services, environmental health and benefit agencies.
- Utility companies (and their representatives) and Council Tax Departments to ensure billing details are correct.
- Third parties providing services on our behalf. For example a mailing company distributing our letters, our tenant portal provider or a debt collection agency pursuing former tenant arrears.
- Agencies committed to protecting public funds and/or preventing fraud in line with the National Fraud Initiative.
- Police and other relevant authorities (e.g. Department of Work & Pensions, Probation Service, HM Revenue and Customs) in relation to the prevention and detection of crime, the apprehension of offenders or the collection of tax or duty.
- Other statutory organisations e.g. social services and health authorities as necessary for exercising statutory functions.
- A third party out of hours contact centre if you live in one of our retirement housing schemes.
We may also share information when required by law for example where ordered by the Court. We may also share information when it is in an individual’s vital interests, such as needing protecting from immediate harm.
In some circumstances we will ask for your explicit consent before sharing special category personal information. However, there are occasions where the law allows or requires us to share this information without consent, for example where safeguarding concerns arise or where we have another lawful basis under data protection legislation.
We will be clear about what you are consenting to, will keep a record of your consent and you will have the right to withdraw your consent at any time.
We do not routinely transfer your personal information outside the United Kingdom. Where it is necessary for us to do so, we will ensure that appropriate safeguards are in place to protect your information in accordance with UK data protection law.
Christian Action Housing will never sell your personal data to third-party organisations for marketing purposes.
Where we obtain your information
Most of the information we hold comes directly from you. We may also receive information from:
- Local Authorities
- Government departments
- the Department for Work and Pensions
- healthcare professionals
- support providers
- other housing providers
- credit reference agencies
- fraud prevention organisations
- the Police and other law enforcement agencies where appropriate
How do we protect your data?
We take the security of your data seriously. We have internal policies and controls in place to try to ensure that your data is not lost, accidentally destroyed, misused or disclosed, and is not accessed except by our employees or other authorised individuals. Your information is securely stored.
We regularly review our security arrangements, provide data protection training to staff, and ensure that organisations processing personal information on our behalf are subject to appropriate contractual obligations.
To help us to ensure confidentiality of your personal information we may ask you security questions to confirm your identity when you call us. We will not discuss your personal information with anyone other than you unless we have a valid reason to do so or you have given us prior written authorisation.
How long will you keep my data?
We only keep your personal information for as long as it is necessary for the purposes for which it was collected, including to meet legal, regulatory, accounting and operational requirements. Different types of information are kept for different periods.
We have a document retention schedule which sets out how long we keep different types of information. This is based on National Housing Federation guidance, legal requirements and best practice, which is available on request.
What if you do not provide personal data?
When we ask you for information, we will make it clear why we need it and also the consequences of not providing it. We will also make it clear when you do not have to provide us with information.
Automated decision-making
We do not generally make decisions about you based solely on automated processing that have a legal or similarly significant effect. Where automated processing is used, for example as part of affordability or credit checks for some products or services, we will inform you and explain your rights, including your right to request human review where applicable.
Keeping you informed about our services
We will use your contact details to communicate with you about your tenancy, housing application or the services we provide. Where we send newsletters or other non-essential communications, we will do so in accordance with applicable privacy and electronic communications legislation and, where required, your communication preferences.
Our website
When you visit our website, or register to the tenant portal we collect standard internet log information for statistical and value for money purposes and we ensure we respect your privacy in the following ways:
- We use essential cookies to make our website work and, where you consent, analytics cookies to help us understand how our website is used and improve our services. You can manage your cookie preferences at any time.
- We do not make any attempt to identify visitors to our website. We do not associate information gathered from our site with personally identifying information from any source.
- When we collect personal information, for example via an online form, we will explain what we intend to do with it.
Our website may contain links to various third-party websites. We are not responsible for the content or privacy practices of any external websites that are linked from our sites.
Your data protection rights
Under data protection law, you have rights including:
- Your right of access - You have the right to ask us for copies of your personal information.
- Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
- Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
- Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
- Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.
- Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we will comply with the data protection requirements. We could refuse to respond to a request if it is manifestly unfounded or excessive, or, we could charge a reasonable fee for dealing with the request. Either way, we will demonstrate why it is manifestly unfounded or excessive.
How to contact us or make a complaint
If you have any concerns about our use of your personal information, or have any questions, require further information, or would like to make a complaint you may contact us at:
The Data Protection Officer
Christian Action Housing
Benedict House
61 Island Centre Way
Enfield
EN3 6GS
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Keeping this privacy notice updated
We regularly review and update our privacy notices. This privacy notice was last updated on the 20th July 2026.