Data protection

GDPR graphic with links to each key regime

The UK GDPR strengthens individual (data subject) rights, places a greater emphasis on accountability by organisations controlling and processing data, and introduces stricter penalties for companies that fail to meet their data protection obligations.         

We are committed to being transparent about how we collect and use personal information, and we take our data protection obligations seriously. We won’t be changing the ways we use your personal information, but we have privacy statements, so you can see exactly how we use and protect your information.

The best way of being able to see and update your personal information is by using the tenant portal. Accessed through our website, the portal provides easy access to a number of services including the ability to update your personal information. To register or log-in you may click on this tenant portal link.

If you have any questions relating to data protection or how we process personal information you can contact us by email or writing to:

The Data Protection Officer - Christian Action Housing, Benedict House, 61 Island Centre Way, Enfield, EN3 6GS 

We have been asked by the Ministry of Housing, Communities and Local Government to display the privacy notice for tenants/buyers of new social housing tenancies/sales, if you would like to read this please click the following link  CORE privacy statement [pdf] 167KB.

Links to our privcy statements are here below.

Privacy Statement

Who we are
We are Christian Action (Enfield) Housing Association, a Data Controller & processor whose registered address is Benedict House, 61 Island Centre Way, Enfield EN3 6GS. Tel no: 01992 765900.
This is our main privacy notice; we have separate privacy notices for our young people’s services, employees, and people applying to work for us.
Why do we process personal data?
We collect and use your personal information to provide housing, support and related services, manage our relationship with you, meet our legal and regulatory obligations, protect our staff, customers and properties, and improve the services we provide.
When we collect personal information about you, we will always make sure we:
  • process it fairly and transparently and have a valid reason for doing so
  •  only use your information for the reason it was collected
  • only collect the amount of personal information that we need to provide our services
  • do our best to make sure your information is accurate and kept up to date
  • only keep your personal data for as long as we need it
  • keep your information secure and protect it against unauthorised access or accidental loss
What information do we collect about you?
We collect and process a range of information, and this will vary according to the type of service we are providing you with. Most of the information we hold will be collected from you directly, but we may also receive information about you from third parties such as a local authority, GP or health professional, or another community partner.
Information we may collect:
  • your name, address, and contact details, including email address and telephone number
  • your date of birth and gender
  • the names and date of birth of members of your household
  • next of kin contact details
  • relationship status
  • photographic ID
  • national insurance number
  • income and benefits details
  • employment status
  • bank details and records of payments that you make to us
  • housing history
  • details of any disability or health condition that we need to be aware of to provide you with an appropriate service
  • communication or accessibility requirements
  • records of all our contact with you, and any contact from third parties representing you or about you, this may include call recordings
  • images captured by CCTV systems installed at some of our offices, properties and communal areas for the purposes of crime prevention, protecting people and property, investigating incidents and ensuring the safety and security of our customers and staff
Some of the personal information, we collect is sensitive personal information (also known as special category data) which may include: 
  • Race or ethnic origin
  • Religious or philosophical beliefs
  • Sexual orientation
  • Health information
We process special category personal information where it is necessary to provide appropriate housing or support services, safeguard individuals, meet our legal obligations, and monitor equality, diversity and inclusion. We only process this information where the law allows us to do so, and we apply appropriate safeguards to protect it. We will make sure we have appropriate security and confidentiality measures when processing your sensitive personal information.
Why do we need the information?
There are a number of different reasons why we need to collect and process your information.
Under the UK General Data Protection Regulation (UK GDPR), we rely on several lawful bases for processing personal information depending on why we are using it.
These include:
  • Contract – where processing is necessary to provide housing or other services, or to take steps before entering into an agreement.
  • Legal obligation – where we are required to process information to comply with the law, for example in relation to health and safety, safeguarding, fraud prevention or financial reporting.
  • Legitimate interests – where processing is necessary for our legitimate interests or those of a third party, provided these interests are not overridden by your rights and freedoms.
  • Vital interests – where processing is necessary to protect someone from serious harm.
  • Consent – where we ask for your permission for specific activities. Where we rely on consent, you can withdraw it at any time.
Much of the information we collect, and process is for our legitimate business interests, which means it is needed for us to deliver our services effectively. This could include things like your housing history; details of your income and any communications needs that you have.
Where we rely on legitimate interests as a reason for processing data, we have considered whether those interests are overridden by your rights and freedoms as individuals and have concluded that they are not.   
     
Who has access to your data?
Usually only Christian Action staff will be able to see and process your personal information. However sometimes we need to share personal information we hold about you with other organisations that we work with or who provide services on our behalf.  We also sometimes share information when you ask us to, for instance in support of a transfer to another housing association.  When sharing information we will comply with all aspects of data protection law. 
We only share your personal information where we have a lawful basis to do so. Depending on the circumstances, this may be because it is necessary to fulfil our contract with you, comply with a legal obligation, protect vital interests, carry out our legitimate interests, or because you have asked us to share it. This may be with:
  • The Ministry of Housing, Communities and Local Government for research and statistical purposes (CORE reporting) – see separate information on our website
  • Our contractors to carry out repairs, maintenance or improvement works.
  • Debt and money management advisors.
  • Local authority teams such as social services, environmental health and benefit agencies.
  • Utility companies (and their representatives) and Council Tax Departments to ensure billing details are correct.
  • Third parties providing services on our behalf. For example a mailing company distributing our letters, our tenant portal provider or a debt collection agency pursuing former tenant arrears.
  • Agencies committed to protecting public funds and/or preventing fraud in line with the National Fraud Initiative.
  • Police and other relevant authorities (e.g. Department of Work & Pensions, Probation Service, HM Revenue and Customs) in relation to the prevention and detection of crime, the apprehension of offenders or the collection of tax or duty.
  • Other statutory organisations e.g. social services and health authorities as necessary for exercising statutory functions.
  • A third party out of hours contact centre if you live in one of our retirement housing schemes. 
We may also share information when required by law for example where ordered by the Court. We may also share information when it is in an individual’s vital interests, such as needing protecting from immediate harm. 
In some circumstances we will ask for your explicit consent before sharing special category personal information. However, there are occasions where the law allows or requires us to share this information without consent, for example where safeguarding concerns arise or where we have another lawful basis under data protection legislation.
We will be clear about what you are consenting to, will keep a record of your consent and you will have the right to withdraw your consent at any time.
We do not routinely transfer your personal information outside the United Kingdom. Where it is necessary for us to do so, we will ensure that appropriate safeguards are in place to protect your information in accordance with UK data protection law.
Christian Action Housing will never sell your personal data to third-party organisations for marketing purposes.
Where we obtain your information
Most of the information we hold comes directly from you. We may also receive information from:
  • Local Authorities
  • Government departments
  • the Department for Work and Pensions
  • healthcare professionals
  • support providers
  • other housing providers
  • credit reference agencies
  • fraud prevention organisations
  • the Police and other law enforcement agencies where appropriate
How do we protect your data?
We take the security of your data seriously. We have internal policies and controls in place to try to ensure that your data is not lost, accidentally destroyed, misused or disclosed, and is not accessed except by our employees or other authorised individuals. Your information is securely stored.
We regularly review our security arrangements, provide data protection training to staff, and ensure that organisations processing personal information on our behalf are subject to appropriate contractual obligations.
To help us to ensure confidentiality of your personal information we may ask you security questions to confirm your identity when you call us. We will not discuss your personal information with anyone other than you unless we have a valid reason to do so or you have given us prior written authorisation.
How long will you keep my data?
We only keep your personal information for as long as it is necessary for the purposes for which it was collected, including to meet legal, regulatory, accounting and operational requirements. Different types of information are kept for different periods.
We have a document retention schedule which sets out how long we keep different types of information. This is based on National Housing Federation guidance, legal requirements and best practice, which is available on request.
What if you do not provide personal data?
When we ask you for information, we will make it clear why we need it and also the consequences of not providing it. We will also make it clear when you do not have to provide us with information. 
Automated decision-making
We do not generally make decisions about you based solely on automated processing that have a legal or similarly significant effect. Where automated processing is used, for example as part of affordability or credit checks for some products or services, we will inform you and explain your rights, including your right to request human review where applicable.
Keeping you informed about our services
We will use your contact details to communicate with you about your tenancy, housing application or the services we provide. Where we send newsletters or other non-essential communications, we will do so in accordance with applicable privacy and electronic communications legislation and, where required, your communication preferences.
Our website
When you visit our website, or register to the tenant portal we collect standard internet log information for statistical and value for money purposes and we ensure we respect your privacy in the following ways:
  • We use essential cookies to make our website work and, where you consent, analytics cookies to help us understand how our website is used and improve our services. You can manage your cookie preferences at any time.
  • We do not make any attempt to identify visitors to our website. We do not associate information gathered from our site with personally identifying information from any source.
  • When we collect personal information, for example via an online form, we will explain what we intend to do with it.
Our website may contain links to various third-party websites. We are not responsible for the content or privacy practices of any external websites that are linked from our sites.
Your data protection rights
Under data protection law, you have rights including:
  • Your right of access - You have the right to ask us for copies of your personal information.
  • Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
  •  Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
  • Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.
  • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we will comply with the data protection requirements. We could refuse to respond to a request if it is manifestly unfounded or excessive, or, we could charge a reasonable fee for dealing with the request. Either way, we will demonstrate why it is manifestly unfounded or excessive.
Please contact us at  dataprotection@christianaction.org.uk if you wish to make a request.
How to contact us or make a complaint
If you have any concerns about our use of your personal information, or have any questions, require further information, or would like to make a complaint you may contact us at:
The Data Protection Officer 
Christian Action Housing
Benedict House
61 Island Centre Way
Enfield
EN3 6GS 
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:           
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Keeping this privacy notice updated 
We regularly review and update our privacy notices. This privacy notice was last updated on the 20th July 2026.  

Privacy statement for our young residents

 

Who we are

Christian Action (Enfield) Housing Association (CAHA) provides housing and support services to young people and other residents. For the purposes of data protection law, CAHA are the data controller. This means we are responsible for deciding how your personal information is collected, used, stored and shared.

  Why do we collect and use your personal information?

We collect and use personal information so we can provide you with safe, effective housing and support services. We are committed to being open about what information we collect, why we need it, how we use it and who we may share it with.  

What information do we collect about you?

We collect different types of information depending on the support you need. Most of the information we hold is provided by you. We may also receive information from organisations already supporting you such as the local authority (council), GP, health professionals, or support providers.

The types of personal information we may collect include:

Personal information types
Name Address Email address
Date of birth Gender Next of kin contact
NI number Income details Benefits details
Bank details Housing History CCTV images
Phone number Photo ID Employment or education status
Phone call recordings    

As well as personal information, we may collect more sensitive personal information about your:

racial or ethnic origin; religion or belief, sexual orientation, physical health, mental health, actual or alleged criminal offences

We only collect this information where it is necessary to provide appropriate support, safeguard you or others, meet our legal obligations, or monitor equality, diversity and inclusion. We also monitor the use of our IT systems, internet connections and devices to help keep our systems secure.

Why do we need the information?

We process your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We use your information because it is needed for us to deliver our day-to-day services, we call this our legitimate business interest.

Where we process sensitive information, we will only do so where the law allows us, for example to provide health or social care, safeguard individuals, or meet our legal responsibilities.

We will always explain why we are collecting your information, whether you are required to provide it and what may happen if you choose not to.

Who has access to your data?

Authorised staff will have access to your personal information where they need it to carry out their role. Sometimes we also need to share information with organisations we work with so that we can provide the services you need.

This may include contractors carrying out repairs, maintenance or improvement works.

  • Local authority teams such as social services, commissioners, environmental health and benefit agencies.
  • Police and other relevant authorities like the Department of Work & Pensions (DWP), Probation Service and HM Revenue and Customs (HMRC).
  • Other support providers and health services.
  • The Ministry of Housing, Communities and Local Government for research and statistical purposes (CORE reporting) – see separate information on our website         
  • Schools, colleges and training providers.
  • Security staff who manage access to schemes outside office hours.

Where your consent is needed before we share information, we will ask for it. However, there are instances where we share information without your consent because we are legally required to do, where safeguarding concerns exist, to prevent or detect crime, or where it is necessary to protect you or someone else from serious harm.

How do we protect your data?

Your information is stored securely, and we take the security of your information seriously. We have policies, procedures and controls in place to protect it from loss, misuse, unauthorised access, alteration or disclosure. Access is limited to staff and authorised individuals.

Where we use other organisations to process information on our behalf, we ensure they have appropriate security measures in place and comply with data protection law.

How long will you keep my data?

We only hold your information while we provide you with a service and a set time after this. We have a document retention policy with a schedule that sets out how long we keep different types of information. This is based on the National Housing Federation guidance and best practice.

If you would like more information about how long we keep your information, please contact us. 

Our website

When you visit our website or use the Tenant Portal, we may collect standard internet log information to help us understand how our website is used & improve our services.

Your rights

Under data protection law, you have the right to: Request a copy of the personal information we hold about you.

  • Ask us to change incorrect or incomplete information.
  • Ask us to delete or stop processing your information.
  • Object to our use of your information where we do not rely on legitimate interests.
  • Ask us to restrict how we use your information in certain situations. Withdraw your consent at any time where we rely on your consent.

If you would like to exercise any of these rights, please contact us at - dataprotection@christianaction.org.uk

How to contact us or make a complaint

If you want to find out a bit more about how we use your personal information you can speak to your Youth Coach or contact our Data Protection Officer:

Christian Action Housing, Benedict House, 61 Island Centre Way, Enfield EN3 6GS, E-mail: dataprotection@christianaction.org.uk

If you are unhappy with how we have handled your information, please contact us first so that we can try to address your concerns. You also have the right toa complain or find more information about your rights directly by contacting the  Information Commissioner's Office (ICO) :

Helpline no. 0303 123 1113 or via their website  www.ico.org.uk

Keeping this privacy notice updated

We regularly review and update this privacy notice to make sure it remains accurate and reflects any changes to the law or the way we use your information. This privacy notice was last updated on 17th July 2026.

Privacy statement for job applicants

Job Applicant Privacy Notice

Christian Action Housing Association is a data controller and we collect and process personal data relating to job applicants as part of any recruitment process. We are committed to being transparent about how we collect and use that data and to meeting our data protection obligations.

What information do we collect?

We collect and process a range of information about you. This includes

·         your name, address and contact details, including email address and telephone number;

·         details of your qualifications, skills, experience and employment history;

·         information about your current level of remuneration, including benefit entitlements;

·         whether or not you have a disability (physical or mental impairments) for which the organisation needs to make reasonable adjustments during the recruitment process;

·         information about your entitlement to work in the UK; and

·         equal opportunities monitoring information, including information about your ethnic origin, sexual orientation, health, and religion or belief. This information is anonymised before processing.

·         if you attend an interview, your image on our CCTV systems in/out of the office, properties or communal areas which is covered at that facility

·         We may use video conferencing for meetings and interviews (such as MS Teams). After you join a meeting, we may start recording and transcription. A notification appears so everyone in the meeting knows that the recording has started. You must notify a member of staff if you do not wish for the interview to be recorded or transcribed.

 

We collect this information in a variety of ways. For example, data might be contained in application forms, CVs, obtained from your passport or other identity documents, or collected through interviews or other forms of assessment, including online tests.

We will also collect personal data about you from third parties, such as references supplied by former employers and information from criminal records checks. We will seek information from third parties only once a job offer to you has been made and will inform you that it is doing so.

Data will be stored in a range of different places, including on your application record, in HR management systems and on other IT systems (including email).

Why do we process personal data?

We need to process data to take steps at your request prior to entering into a contract with you. We also need to process your data to enter into a contract with you.

In some cases, we need to process data to ensure that we are complying with our legal obligations. For example, we are required to check a successful applicant's eligibility to work in the UK before employment starts.

We have a legitimate interest in processing personal data during the recruitment process and for keeping records of the process. Processing data from job applicants allows us to manage the recruitment process, assess and confirm a candidate's suitability for employment and decide to whom to offer a job. We may also need to process data from job applicants to respond to and defend against legal claims.

Where we rely on legitimate interests as a reason for processing data, we have considered whether or not those interests are overridden by the rights and freedoms of employees or workers and have concluded that they are not.

We process health information if we need to make reasonable adjustments to the recruitment process for candidates who have a disability. This is to carry out our obligations and exercise specific rights in relation to employment.

Where we process other special categories of data, such as information about ethnic origin, sexual orientation, health, religion or belief, age, gender or marital status, this is done for the purposes of equal opportunities monitoring with the explicit consent of job applicants, which can be withdrawn at any time.

For some roles, we are obliged to seek information about criminal convictions and offences. Where we seek this information, we do so because it is necessary for us to carry out our obligations and exercise specific rights in relation to employment.

We will not use your data for any purpose other than the recruitment exercise for which you have applied.

We only use CCTV recordings to increase the personal safety of staff and visitors and reduce the fear of physical abuse, intimidation and crime.  We will not use CCTV recordings as part of the recruitment and selection process.

Who has access to your data?

Your information will be shared internally for the purposes of the recruitment exercise. This includes members of the People & Culture team, interviewers involved in the recruitment process, managers in the business area with a vacancy and IT staff if access to the data is necessary for the performance of their roles.

We use a third party to collect and process job applications on our behalf however we will not share your data with any other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you, employment background check providers to obtain necessary background checks and the Disclosure and Barring Service to obtain necessary criminal records checks.  Please note that all information obtained during pre-employment checks (including references) are treated as confidential and will not be shared with anyone outside of the People & Culture Team and the relevant manager if required.

We will not transfer your data to countries outside the European Economic Area (EEA) and where data may be transferred outside of the EEA by third parties, we will seek assurances that this is done in line with data protection legislation.

How do we protect your data?

We take the security of your data seriously. We have internal policies and controls in place to try to ensure that your data is not lost, accidentally destroyed, misused or disclosed, and is not accessed except by its employees in the performance of their duties.

Where we engage third parties to process personal data on our behalf, they do so based on written instructions, are under a duty of confidentiality and are obliged to implement appropriate technical and organisational measures to ensure the security of data.

How long do we the keep your data?

If you are unsuccessful after being interviewed the organisation will hold your data on file for 6 months after the end of the relevant recruitment process.

CCTV recordings are not held longer than 30 days.

If your application for employment is successful, personal data gathered during the recruitment process will be transferred to your personnel file and retained during your employment. Details about the periods for which your data will be held are included in our employee privacy notice.

Your rights

As a data subject, you have a number of rights. You can:

  •  access and obtain a copy of your data on request;
  • require us to change incorrect or incomplete data;
  • require us to delete or stop processing your data, for example where the data is no longer necessary for the purposes of processing;
  • object to the processing of your data where we are relying on legitimate interests as the legal ground for processing; and
  • ask us to stop processing data for a period if data is inaccurate or there is a dispute about whether or not your interests override our legitimate grounds for processing data.

If you would like to exercise any of these rights, please contact dataprotection@christianaction.org.uk

If you believe that we have not complied with your data protection rights, you have the right to complain. In the first instance, you are encouraged to contact so that we can investigate and resolve the issue in line with our Data Protection Policy.  If you are not satisfied with the outcome, you may escalate your complaint to the Information Commissioner.

What if you do not provide personal data?

You are under no statutory or contractual obligation to provide data to the organisation during the recruitment process. However, if you do not provide the information, we may not be able to process your application properly or at all.

You are under no obligation to provide information for equal opportunities monitoring purposes and there are no consequences for your application if you choose not to provide such information.

Automated decision-making

We do not make any decisions based solely on automated decision-making during our recruitment processes.

Who can I contact if I have any questions?

For further information you can contact Christian Action’s Data Protection Officer as follows:

The Data Protection Officer

Christian Action Housing

Benedict House

61 Island Centre Way

Enfield

EN3 6GS 

E-mail: dataprotection@christianaction.org.uk  

You can find more information about your rights around how we handle your personal data from the Information Commissioners Office on 0303 123 1113 or via their website  www.ico.org.uk

Keeping this privacy notice updated

We regularly review and updated our privacy notices. This privacy notice was last updated on 12th May 2026.