Compliments
70 Compliments received in April 2021 to March 2022.
Repairs completed
6430 Repairs completed April 2021 to March 2022.
We are a member of Housemark who collect data from over 250 housing associations. Being a member enables us to compare our performance within the sector and with similar organisations. Our performance is measured by quartiles, upper being the best.
The table below shows the measures that Housemark collect on a monthly basis, showing our performance against the sector and London Housing Association's.
We have now come to the end of the financial year and we have our final Key Performance Indicators (KPI's) for the year April 2021 to March 2022. Unfortunately we have not managed to meet most of our targets for various reasons.
These KPI's will be used as part of our Housemark reporting; where we benchmark ourselves against our peer groups Placeshapers and London HA's with under 2k stock. These are also reported to the Board to review our performance in our key service areas. Their objective is to ensure we are hitting our targets and providing our customers with a quality service.
Our objectives for this financial year include improving our performance and meeting our targets. We are implementing action plans to get our performance back on track.