The Management Team

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Mark Hayes - Chief Executive

Mark Hayes is Chief Executive.  Reporting to the Association’s Board of Management, Mark is responsible for the overall direction and leadership of the Association, and for its effective performance.
He ensures that the Board is empowered to control the affairs of the Association and is responsible for developing an effective strategy to meet housing needs. This includes ensuring the work of the Association meets its objectives, and that resources and staff are used effectively 

Patrick Pedder - Director of Finance and Resources

Patrick is responsible for Finance, HR and IT for Christian Action. Patrick joined Christian Action as Finance and Resources Director in July 2020. Patrick is a qualified accountant with over 30 year’s experience. He has held senior level positions in the private, public and housing association sectors for over 20 years.

Tony Campbell - Operations Director

Tony has overall responsibility for the Association’s general needs and supported and retirement housing teams. He is also responsible for the association’s repairs and maintenance services. Tony has worked in social housing for 30 years and has held senior management positions for 20 years. Tony has worked for local authorities and housing associations in the midlands and London.

Penny Conway - Head of Customer Services

Penny’s role is to ensure that the Association’s strategy relating to housing management is implemented in the daily delivery of services to a high standard.  Penny’s team provides the day to day management of the general needs housing stock across all the Boroughs.  Her team also manages the Hendon Christian Housing stock which is based in London Borough of Barnet.

Jacqui Bainbridge - Head of Supported & Retirement Housing Services

Jacqui is Head of Supported and Retirement Housing for Christian Action Housing. Jacqui and her team manage a number of supported housing projects for young people age 16-25 in Haringey and Enfield. Together with the team they have developed a range of activities to support the young people into employment, education or training. Jacqui is also responsible for the provision of housing services for older tenants in Haringey, Barnet, Waltham Forest and Enfield. 

Metz Acres - Head of HR

Metz is Head of Human Resources, responsible for operational and strategic HR, including learning and development.  The HR team adopts a forward-thinking, business-partnering approach, supporting managers and team leaders to meet the Association’s aims and objectives and add value.

Chris Shemelides - Acting Head of Business Support

Chris is responsible for providing strategic advice to the Senior Management Team & Board on procurement, compliance and GDPR and manage the internal audit process. Maintain and produce KPI reports to allow for the proper management of performance. Supporting the organisation by developing and maintaining information systems and processes including supporting users.

Matthew Nicol - Finance Business Partner

Matthew is the Finance Business Partner who sets the associations budgets and forecasts which aid in strategic decision making to add value to the association. Ensuring effective monetary controls through real and active partnerships with management and budget holders. Matt also provides real time support and analysis ensuring the company is achieving value for money.

Esther Kamaray – Financial Controller

Esther is responsible for Financial Accounts, Financial Control & Compliance. Esther joined Christian Action Housing Association in February 2020 as the Financial Controller. Esther ensures compliance with the financial policies and regulatory requirements of Christian Action Housing Association, resulting in the delivery of great value services that make a difference for our customers and our communities. This role also maintains robust internal financial controls and drive continuous improvement to support and strengthen the Finance function.



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