The Management Team

Mark Hayes - Chief Executive   Resources Director Passport size photo    Penny - Head of Customer Services  Jacqui B  Head picture of the Head of Asset Management    Head of HR photo of face   

Mark Hayes - Chief Executive
Mark Hayes is Chief Executive.  Reporting to the Association’s Board of Management, Mark is responsible for the overall direction and leadership of the Association, and for its effective performance.
He ensures that the Board is empowered to control the affairs of the Association and is responsible for developing an effective strategy to meet housing needs. This includes ensuring the work of the Association meets its objectives, and that resources and staff are used effectively 

Yusuf Firat - Resources Director                                                                                                                                                                                                                Yusuf leads the finance team and is responsible for developing the Association’s financial, treasury and business management strategic plans, ensuring they are effectively implemented and evaluated.  As well as being responsible for the management and statutory accounts of the Association, he is also responsible for maintaining relationships with both potential and current funders, regulatory returns and is a key driver for Value for Money within the Association. ICT and Human Resources also falls under his remit.

Penny Conway - Head of Customer Services
Penny’s role is to ensure that the Association’s strategy relating to housing management is implemented in the daily delivery of services to a high standard in line with our statutory obligations.  Penny also ensures that the day to day management of the housing service team is carried out effectively and efficiently.

Jacqui Bainbridge - Head of Supported & Retirement Housing Services
Jacqui is Head of Supported and Retirement Housing for Christian Action Housing. Jacqui and her team manage a number of supported housing projects for young people age 16-25 in Haringey and Enfield. Together with the team they have developed a range of activities to support the young people into employment, education or training, Jacqui is also responsible for the provision of housing services for older tenants in Haringey, Barnet, Waltham Forest and Enfield. 

Shabana Yousaf - Head of Asset Management
Shabana is Head of Asset Management and is responsible for the implementation of the Association’s Asset Management Strategy.  She is overseeing the Association’s development programme, stock reinvestment, compliance and procurement of new contracts whilst looking at cost efficiency and value for money and ensuring our asset is kept to a high standard.

Metz Acres - Head of HR
Metz is Head of Human Resources, responsible for operational and strategic HR, including learning and development.  The HR team adopts a forward-thinking, business-partnering approach, supporting managers and team leaders to meet the Association’s aims and objectives and add value.

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