How & What You May Do To Get Involved

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Tenant Involvement

Our Local Offer is putting our tenants at the heart of things we do.  We offer a range of different ways in which tenants can have a say in how our services are delivered and how they can be improved.

Getting involved can be rewarding in many ways – you can meet new people, and learn new skills, as well as influence how your services are provided.  We also like hearing your views on our website and (our tenants’ newsletter) Talking Points. 


Here are some of ways in which you can get involved:

Complete surveys and questionnaires – By giving us your opinion we can shape and improve services that directly affect you.   

Join our Chat Back Group – the group meets every three months to discuss how our services can be improved, community events and so on.  The meetings take place during the day and refreshment and transport are provided.  

Estate champion –This involves a monthly estate inspection with a simple form to complete and send back to us.  You will be looking at the quality of the cleaning and gardening and reporting any communal repairs. On completion of each inspection, tenants are given a £5.00 voucher.

Residents Voice

Be part of a group of tenants who give feedback on our services.  You will be contacted by email and asked to read and comment on our services including the website and newsletter.  Participants will be entered into a prize draw.

Tenant Surgery or Estate Walkabout – We hold a weekly surgery every Thursday morning at our office in 98 Wigmore Place, Walthamstow E17 6GP.  You can also have a ‘walkabout’ on your estate if you request this from your Customer Services Manager. 

Community Days – Come along to our community days or nominate the estate where you live for one.  These are held every year.

Form a residents association – you can get together with other tenants on your estate and form an association to look at issues in your area and organise social events.  The Association will fund your meetings venue, refreshments etc and offer training to tenants such as chairing a meeting, minute taking etc.  You would need to hold a minimum of four meetings a year. 

Focus Group – These groups look at different areas of service delivery and can be tenant led or involve working with staff on a review of a particular service.  Tenant led meetings are dependent on particular issues and how often tenants want to meet. 

Selection and interview panels – Tenants can be involved in contractor selection for repairs, estate services, security and concierge.  You will be asked to sit on the interview panel and may visit other organisations as part of the process.  Residents in Young People’s Services take part in the interview process for youth coaches.

Mystery Shopping – This is a form of market research and involves phoning in to monitor and feedback on the service you receive from us or our contractors.  Training is offered and on completion of training and tasks you will receive some gift vouchers.                                                                            

Board of Management or Operations Committee      

Tenants can join our Board of Management. The Board governs the organisation and meets four times per year to agree our objectives and monitor performance. This role requires a commitment to attend meetings as well as some time to read papers before each meeting. For both the Board and Committee training is offered and you would also be offered a mentor and support you throughout the whole process. 

There are lots of ways for our young residents to get involved, for more details click here.

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