When you contact us, our contractors will offer you an appointment date and time. The appointment will be for a morning (between 8.00am and 1.00pm) or an afternoon (between 1.00pm and 5.00pm), Monday to Friday.

If you find that you cannot keep an appointment, please let us know straight away. If our contractors call and there is no-one to let them in to do the work, we may recharge you for their time.

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