Christian Action Housing

If you are moving out of one of our properties, there are some things you must do to help your move go more smoothly and to avoid being charged by us for putting things right after you have left. These conditions apply whether you end the tenancy or we end the tenancy.

• You must give us at least four weeks notice in writing. The date that your tenancy ends should be a Monday.
• You should tell us your new address.
• You must make sure that your rent and any arrears are paid up to the date that your tenancy ends.
• You must remove all of your belongings and refuse from the property and leave the property in a clean and tidy, well-decorated condition so that no work is necessary before a new tenant moves in. All holes where you have removed shelves, pictures etc. should be cleanly filled. Your garden should also be well maintained and free from belongings and rubbish.
• You should give access to our surveyor to inspect your home before you leave.
• You must tell your energy suppliers and the water company that you are moving, arrange for a final reading of your gas, electricity and any water meters to be taken and make arrangements to pay the final bills. Please leave any gas and electricity keys or card in the property and with a small amount of credit on them. Your key or card cannot be used in your new home.
• You should tell the council’s Council Tax department that you have moved and ensure that the final bill is paid.
• If you claim Housing Benefit you should tell the council’s Housing Benefit department that you are moving. Your benefit will not be transferred automatically.
• If you had our permission to make improvements to the property, such as fitting a new bathroom or kitchen, you may be entitled to claim some compensation. Speak to your Neighbourhood Officer if you think you may be entitled to compensation.
• You should arrange for your mail to be redirected to your new address. You should allow at least 5 working days to arrange this. We are unable to accept responsibility for any post that has been delivered after you have ended your tenancy.
• You must ensure that no-one remains living in the property after you have left it.
• You should ensure that all gas, electricity and water supplies are turned off and that all doors, windows and gates are secure.
• You should return all keys to the property to our head office by midday on the Monday. You may of course return the keys sooner if this is more convenient.

If you do not take these steps, we will trace you to your new home and will recharge you for any unpaid rent, repairing any damage that was your responsibility, cleaning costs, decoration costs and for removing any rubbish or belongings that you have left.