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Making A Complaint

Christian Action Housing provides accommodation and support services to a wide variety of individuals and families. Our staff work closely with residents and service users to provide high levels of service. However, we appreciate that there may be occasions when you may not be satisfied with the service that you have received.

When this happens, it is important that you know that it is possible to raise a concern or complaint and that we will work to resolve the matter. We are keen to listen to your views so that we can learn from any mistakes and through this process, improve our performance and service delivery.

If you are unhappy with the service you have received from Christian Action Staff or Contractors, please fill in the online complaint form below.  The Customer Care Officer will then contact you to determine whether we require further information in order to effectively deal with your complaint.

Before you submit your complaint, please ensure that you let us know if you have already brought the matter to the attention of any of our staff previously.  You should also allow 10 working days for a response to a complaint that you have already made. 

You can find our more about making a complaint by reading our complaints procedure.

Do you need help with making a complaint?

You can also report your complaint to:-

  • Your Housing Officer
  • Your Support Worker
  • Your Sheltered Housing Scheme Manager
  • Christian Action Housing's Customer Care Officer -Wendy White

You can make a complaint via:-

  • The online Complaints Form above
  • A Complaints Form which you can request and then send to us
  • The Telephone
  • A Letter
  • A Fax
  • An Email
  • Or in person at our head office

Our commitment to you:-

  • We will give you information about how to complain in plain English or a format that is easy for you to read
  • We will make the complaints procedure as simple as possible for you
  • We will take all complaints seriously and will aim to answer your complaint as fully as possible the first time
  • We will deal with your complaint promptly and courteously
  • We will give you a full explanation or an apology where things have gone wrong
  • We will tell you what action will be taken to ensure that the same mistake is not made again in the future
  • We will use complaints as a “learning tool” to improve our service