Christian Action Housing

If there is something in your home that needs repairing, there are a number of things that you should do:

• Firstly, check whether you are responsible for the repair. See later in this section for "Repairs you are responsible for."
• If it is a repair that is Christian Action's responsibility, first think about the information that you will need to give us, e.g. where in your home is the item that needs repairing, what exactly is the repair that needs doing, when will you be able to let our contractors in to carry out the repair?

There are then a number of ways you can report your repair:

By telephone on 01992 765 990

(If the line is busy due to the large volume of calls we receive and you get the answering machine, please leave your name, address, contact number and some details about your repair. We will ring you back as soon as possible).

By fax on 01992 709 097

By e-mail on repairs@christianaction.org.uk or fill in the online form

In writing to:

Reporting Repairs As Soon As They Are Noticed

We rely on you to report repairs, both internally and externally, as soon as you notice them. Failure to report them straight away can result in the risk of damage and increased costs. We will recharge you for the cost of repairs that you knowingly fail to report to us.

Appointments

When you contact us, we will offer you an appointment date and time. The appointment will be for a morning (between 8.00 a.m. and 1.00 p.m.) or an afternoon (between 1.00 p.m. and 5.00 p.m.), Monday to Friday.

If you find that you cannot keep an appointment, please let us know straight away. If our contractors call and there is no one to let them in to do the work, we may recharge you for their time.

Access

It is a condition of your tenancy that you allow us into your home to carry out repairs and inspections. If necessary, we will take legal action to enforce this.

Out of hours emergencies

This covers evenings, weekends and bank holidays. Calls will be automatically forwarded to our out of hours contractor. Please do not call the out of hours service unless your repair is an emergency. Ask yourself whether it can wait until the next working day. Out of hours emergency repairs should be reported on our 24 hour repair line: 01992 765 990.